What is Apiari?
Apiari helps people find, book and manage experienced and vetted care providers. Book as little as a single session whenever you need the help, whether you’re looking for a night nurse, babysitter, cook, cleaner, or eldercare provider.
Providers are only allowed onto the platform after an intensive interview process. Read more about our selection process.
How does Apiari match me to providers?
Based on your input on factors including location, service needs, and family information, we’ll match you with a provider with right experience who is available at a date and time that works for you.
We recommend the top three providers that meet your requests, saving you over 20 hours of culling through resumes, conducting interviewing and vetting..
Is there a minimum number or length of sessions?
The minimum session length is three hours. For sessions under three hours, we may charge a $25 fee to compensate providers for travel time.
How can I make sure the provider is a good fit for our needs?
Book the provider for a single session and see them at work, interacting with you and your family. It’s the only way to get better sense of who they are and if it’s a good personality match.
Can I meet with a provider beforehand?
We can help schedule a 30-minute phone call with your provider of choice. If possible, we always recommend paying for a single trial session to see them at work and interacting with you and your family. It’s the best way to get a better sense of their ability and fit.
How do I get started?
Easy! Make your first booking in a matter of minutes.
Do you offer full-time help?
Yes, some of our providers offer full-time help. Let us know your scheduling needs and we will match you to providers who have that availability.
What are the benefits of using Apiari?
The benefits of using Apiari for all your in-home care include:
– No need to worry about household employment tax as we will be paying your provider directly.
– Pay only for sessions needed. No sign-on fees or subscription plans. No need to pay your provider or us when going on vacation or simply not needing the help that particular day.
– Backup support available when your provider falls ill or is going on vacation.
– We provide childcare and dependent care services receipts that can be applied against dependent care accounts and child care tax credits.
I forgot my password. How can I log on?
Visit our “Forgot password” page and enter your email address on file. You will receive a password reset email to create a new password. Please look in your spam/junk folder if you do not receive an email within a couple of minutes.
How do I update or change my information?
After you log in, pull down the menu next to your name (top right corner) and select “My Profile.” From there, you can upload a photo and/or edit your home address, email address and contact number. At the bottom of the page, you can also update your credit card on file and any service-specific information related to your children, your home, dietary preferences, etc.
How are sessions charged?
Sessions are charged to your credit card on file up to one week in advance.
For on-going bookings, we’ll send you a weekly Friday reminder to confirm your upcoming week’s scheduled sessions. If you make no changes, we’ll charge your credit card on file Sunday prior to week’s scheduled services.
How do I cancel or change a scheduled session?
Drop us an email or call us at 212.381.9687. We love to help!
What if I come home late or early?
Please do let your provider know if you are running late. S/he may have another client session and will need to let that client know. You may be required to pay for cab fare to their next assignment. They will let us know the extra amount of time they worked, and once confirmed by you, we will direct-bill the additional time to your credit card on file.
If you come home early, you can decide if you want them to stay for the full session duration (and sneak in some extra personal time!) or release them early. There is no partial refund as providers have committed the time to your session.
Do I have to use a credit card?
Do you sell my information?
Never! We respect your privacy and like you we are tired of sorting through junk email and snail mail! You may see targeted advertising on our portal and emails based on your needs. Click them if they are of interest to you and share your info directly, only if you wish, with our advertisers.
Do you offer gift cards?
Yes, please contact us at firstname.lastname@example.org to find out more. We want to make sure your lucky recipient is within the geographic areas we serve. A digital gift certificate can be sent directly to them or to you for gifting.