What is Apiari?
Apiari helps people find, book and manage experienced and vetted care providers. From night nurses and childcare to cooks and cleaners to eldercare, book as little as a single session whenever you need the help. Providers are only allowed onto the platform after an intensive interview process. Read more about our selection process here.
How does Apiari match me to providers?
Based on your input, such as location, service needs and family information, we match you based on our providers’ experience and your requested date(s) and time(s). We only recommend the top 3 providers that meet your requests, saving you over 20 hours of culling through resumes, conducting interviewing and vetting.
Is there a minimum number or length of sessions?
Book a provider for a little as one 3-hour session. Depending on circumstances, we may need to charge an extra $25 for sessions under 3 hours to compensate providers for their travel time.
How can I make sure the provider is good fit for our needs?
Book the provider for a single session and see them at work, interacting with you and your family. It’s the only way to get better sense of who they are and if it’s a good personality match.
Can I meet with a provider beforehand?
We can help schedule a 30-minute phone call with your provider of choice. If possible, we always recommend paying for a single trial session to see them at work and interacting with you and your family. It’s the best way to get a better sense of their ability.
How do I get started?
Easy! Make your first booking in a matter of minutes.
Do you offer full-time help?
You can book any availability our providers offer. The benefits of using Apiari for all your in-home care include:
– No need to worry about household employment tax as we will be paying your provider directly.
– Pay only for sessions needed. No sign-on fees or subscription plans. No need to pay your provider or us when going on vacation or simply not needing the help that particular day.
– Backup support available when your provider falls ill or is going on vacation.
– We provide childcare and dependent care services receipts that can be applied against dependent care accounts and child care tax credits.
I forgot my password. How can I log on?
Visit our “Forgot password” page and enter your email address on file. You will receive a password reset email to create a new password. Please look in your spam/junk folder if you do not receive an email within a couple of minutes.
How do I update or change my information?
After you log in, pull down the menu next to your name (top right corner) and select “My Profile.” From there, you can upload a photo and/or edit your home address, email address and contact number. At the bottom of the page, you can also update your credit card on file and any service-specific questions related to your children, your home, dietary preferences, etc.
How are sessions charged?
A weekly reminder email is sent out to confirm your upcoming week’s scheduled sessions. If you make no changes, we’ll charge your credit card on file up to 1 week in advance.
How do I cancel or change a scheduled session?
Drop us an email or call us at 212.381.9687. We love to help!
What if I come home late or early?
Please do let your provider know if you are running late. Our provider may have another client session they need to leave for and will need to let their other clients know. If needed, you may be required to pay for cab fare to their next client assignment. They will let us know the extra amount of time they worked and once confirmed by you, we will direct bill the additional time to your credit card on file.
Do I have to use a credit card?
Do you sell my information?
Never! We respect your privacy and like you we are tired of sorting through junk email and snail mail! You may see targeted advertising on our portal and emails based on your needs. Click them if they are of interest to you and share your info directly with our advertisers if you like.
Do you offer gift cards?
Yes, please contact us at firstname.lastname@example.org to find out more. We want to make sure your lucky recipient is within the geographic areas we serve. A digital gift certificate can be sent directly to them or to you for gifting.